TechServ60 Refund and Cancellation Policy
Effective Date: 12th December 2024
At TechServ60 (“we,” “us,” or “our”), we strive to provide the highest level of satisfaction with our cybersecurity services. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds, cancellations, and service modifications. By using our services, you agree to the terms set forth in this policy.
1. General Overview
This policy applies to all purchases made through our website or directly with TechServ60. If you have any questions about our Refund and Cancellation Policy, please contact us at [email protected].
2. Refund Policy
2.1 Eligibility for Refunds Refunds are issued only under the following conditions:
A service was not delivered as described.
A technical issue, verified by our support team, prevents the service from being rendered.
An accidental duplicate payment has been made.
2.2 Non-Refundable Items The following items or services are non-refundable:
Subscription fees for any period already utilized.
One-time services or consulting fees after delivery.
Software licensing fees purchased on your behalf.
2.3 Timeframe for Refund Requests Refund requests must be submitted within 14 days of the payment date. Requests made after this period will not be eligible for a refund.
2.4 Refund Process Refunds are processed as follows:
Submit a refund request to [email protected] with your order number, payment details, and reason for the request.
Our team will review and verify your claim within 7 business days.
Approved refunds will be issued to the original payment method within 10 business days of approval.
3. Cancellation Policy
3.1 Subscription-Based Services
Subscriptions may be canceled at any time by contacting our support team at least 7 days before the next billing cycle.
Cancellations will take effect at the end of the current billing period.
No partial refunds will be issued for unused portions of the subscription period.
3.2 One-Time Services For one-time services, cancellations must be requested before the agreed-upon service start date. Once the service has begun, cancellations are not permitted.
4. Modifications to Services
If you wish to modify your service plan or subscription, please contact our support team. Requests for modifications are subject to availability and may require additional fees, which will be communicated before changes are implemented.
5. Disputes and Chargebacks
5.1 Dispute Resolution If you are unsatisfied with our services, we encourage you to contact us directly at [email protected] to resolve the issue before initiating a chargeback. Our team is committed to finding a solution that meets your needs.
5.2 Chargebacks Unauthorized chargebacks will result in the suspension of services until the matter is resolved. To avoid misunderstandings, we recommend contacting us to address any issues before reaching out to your financial institution.
6. Exceptions and Special Circumstances
In rare cases, we may make exceptions to this policy due to extenuating circumstances, such as:
Natural disasters or emergencies affecting service delivery.
Verified medical or personal emergencies.
These exceptions will be reviewed on a case-by-case basis, and any decision made will be at the sole discretion of TechServ60.
7. Contact Information
If you have questions or concerns about this Refund and Cancellation Policy, please reach out to us:
Email: [email protected]
Phone:
We appreciate your understanding and cooperation as we work to provide exceptional cybersecurity services. Thank you for choosing TechServ60!